Returning a delivered answer

For 14 days after an answer is approved, you can return it from your project's answers page with a reason and a note. A reviewer other than the one who approved it decides within two business days: the answer is replaced, with a credit on your next invoice; it stands, with a note you read; or the expert fixes it. Each answer can be returned once.

Where

On the project page, open All delivered answers, and returns. It lists every delivered answer as the export shows it. Each answer approved in the last 14 days has a Return button. Known-answer checks aren't delivered, so there is nothing to return on them.

The reasons

Pick one, and add a note:

• Doesn't follow the instructions
• Factually wrong
• Reads as AI-written or copied
• Duplicates another answer
• Something else (say what in the note)

For "something else" the note is required: say what's wrong with the answer, in a sentence or two.

What happens

The answer leaves your exports at once and goes to the front of the review queue, marked as returned by the client, for a reviewer other than the one who approved it, or our team. Our team is emailed your reason and note. The reviewer decides with a note you read:

• Replaced. The answer is rejected and the task reopens for another expert; a completed project reopens for it. What the answer was billed on an issued invoice comes off your next invoice for delivered work as a credit line. An answer not yet invoiced simply isn't billed.
• It stands. The answer is approved again and returns to your exports. The reviewer's note says why it meets the written instructions.
• Being fixed. The answer goes back to the expert who wrote it, with the note, as a return before approval would. You are billed for the answer once.

Everyone at your company is emailed the decision, "Your return of task N: replaced, it stands, or being fixed", with the reviewer's note and the credit.

The expert's side

The expert keeps what they were paid for a replaced answer. It counts in their quality score like a rejection, and they are emailed.

Limits

• An answer can be returned within 14 days of its approval.
• Each answer can be returned once.
• Only a delivered (approved) answer can be returned.

Where to see each return

The answers page shows each return's state, "Returned, with a reviewer", "Replaced", "Stands" or "Being fixed", with the date you returned it, your reason and your note. The quality report counts the answers returned after delivery and how many were replaced. A credit for a replaced answer appears on your next invoice for delivered work.

If the instructions are the cause, change them from the project page. Each change is a new version, our team is told, and experts see what changed on their next task; an answer started under an earlier version is reviewed under it.

Questions: support@canonset.com.