Help center

What Canonset pays for, when the money goes out, how it reaches your bank, and what happens to pay when an answer is returned, not accepted or replaced after delivery.

What a return means and how to fix and resend, what not accepted means for your pay and score, how to ask for a second look, the pre-check before you send, and the warning that comes before any deactivation for quality.

Why Canonset verifies identities before paid work, what the check collects, how consent works, where the data is kept and for how long, the video call alternative, and what happens when a check can't be settled.

When you can apply to Canonset again after a decline or a deactivation, how the waitlist for states on hold works, what a new application involves, and what changes your chances.

How Canonset works out an expert's quality score from review scores and known-answer tasks, what returns, rejections, second looks and client returns do to it, and what it changes about the work you get.

Canonset's rule on AI-written work, how answers are checked, what the pre-check warns you about before you send, what a confirmed breach costs, and why clients need original work.

Read-only API keys, the three endpoints (projects, export, datasheet), the rate limit, the error shape, and the audit log every export goes into.

Which events Canonset's delivery webhook sends, what each carries, how to verify the Canonset-Signature header, how long you have to answer, and how failed deliveries are retried.

What each line of the raw JSONL export contains for each task type, how DPO preference pairs are made and the majority rule behind them, the layout of a Harbor package and how to run it, and how to pull only new answers with since.

What the Markdown datasheet says about a delivery, section by section (what it is, where it came from, how it was made and checked, the quality figures, the rights in it and its retention), and how to fetch it in the app or by API.

How a client returns an approved answer within 14 days of delivery, the reasons to choose from, what a second reviewer decides and what each outcome means for the data and the invoice, and where to see each return's state.